Do good business manners mean good business? P.R. pro says definitely.

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Article Summary:
Pam Edwards says good manners have a definite effect on whether or not a store or company will receive our return business. Customers are demanding quality service, and to compete , businesses are using the personal touch to edge out the completion.
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Type Publication Issue (click for contents) Vol Num Page
News Public Relations News Release 1988 545 1